Service Policies

Except for an approved NIPP payment plan, all Lab Savvy LLC services must be paid in full before an appointment is confirmed and before collection, screening, travel, dispatch, testing, or other service work begins.

• Submitting a form, requesting a preferred date, discussing availability, or receiving a quote does not reserve an appointment.
• Except for a conditionally held appointment under an approved NIPP payment plan, an appointment is confirmed only after Lab Savvy approves the request, receives the complete required payment, and sends written confirmation.
• Individual fixed-price services must be paid through the applicable authorized Square booking or payment link.
• Employer, group, mobile, after-hours, immigration, specialty, and coordinated services are reviewed and priced individually. Full payment of the approved invoice is required before service confirmation.
• All additional mobile, travel, after-hours, parking, toll, shipping, laboratory, additional-participant, special-specimen, or special-service charges must also be paid according to the written instructions provided.
• Lab Savvy does not provide services with an unpaid balance.
• Pricing may change before payment. The price accepted and paid through an authorized Lab Savvy payment method applies to the confirmed service.

The standard Non-Invasive Prenatal Paternity Testing price is $1,450 for the pregnant mother and one alleged father unless additional participants, mobile service, travel, extended hours, shipping, recollection, or other special requirements apply.

• A NIPP payment plan is available only to a client who completes the Lab Savvy NIPP Payment Plan Request Form and receives written approval.
• Submitting a payment-plan request does not guarantee approval, determine testing eligibility, reserve an appointment, or begin the testing process.
• Clients must not submit a $725 partial payment through a general payment link. Partial payment is accepted only after written approval and through the authorized Square invoice or payment link provided by Lab Savvy.
• Lab Savvy may approve or deny a payment-plan request after reviewing eligibility, pregnancy stage, documentation, case requirements, location, availability, and other relevant information.
• After written approval, the initial $725 payment starts the NIPP service process and secures the selected appointment. Lab Savvy may begin intake, document review, appointment coordination, and collection preparation.
• After the initial payment is received, Lab Savvy may place a conditional appointment hold. A conditional hold is not final authorization for collection and remains subject to payment of the complete balance.
• The remaining balance and all applicable additional fees must be successfully paid before the scheduled appointment start time.
• No specimen collection, shipment, or laboratory submission will begin until the account is paid in full.
• If the complete balance is not received by the scheduled appointment start time, the appointment will be canceled and the initial $725 payment will not be refunded.
• A canceled appointment is not automatically rescheduled. Any new appointment requires Lab Savvy approval, current availability, payment of the outstanding balance, and any applicable late-cancellation, missed-appointment, preparation, mobile, travel, or administrative fees.
• The pregnancy must be at least 10 weeks gestation on the date of maternal blood collection under Lab Savvy's current partner-laboratory requirements.
• The initial payment does not guarantee eligibility, laboratory acceptance, a particular relationship finding, a specific appointment date, or completion by a guaranteed date.
• Payments applied to document review, coordination, supplies, kit preparation, shipping, laboratory charges, partner-processing costs, or completed work are nonrefundable according to the applicable service and refund policies.

This policy applies to informational and legal paternity, maternity, siblingship, grandparentage, aunt or uncle, Y-STR, twin zygosity, missing-parent, DNA profile, and other standard relationship DNA services.

• The appropriate service type must be selected before collection. Informational testing may not meet court, agency, immigration, or other legal requirements.
• Clients are responsible for confirming whether the requesting organization requires legal chain-of-custody testing.
• Legal testing requires identity verification, authorized collection, documentation, secure handling, and laboratory-approved chain-of-custody procedures.
• Once specimens have been collected, shipped, submitted, or processed, the service is nonrefundable.
• An unexpected or unfavorable relationship result does not qualify for a refund.
• Additional participants, recollections, mobile service, shipping, legal upgrades, and special case requirements may involve additional charges.

Immigration DNA testing requires advance case review and must be coordinated according to the applicable embassy, consulate, government agency, petitioner, attorney, and partner-laboratory instructions.

• Clients must provide complete and accurate case documents before collection.
• Lab Savvy performs authorized collection, identification, documentation, chain-of-custody, coordination, and related services. DNA analysis is performed by the applicable independent partner laboratory.
• Lab Savvy does not make immigration decisions and does not guarantee acceptance, approval, or a particular government outcome.
• Any separate Lab Savvy fee and laboratory or partner-processing fee must be paid according to the written payment instructions before collection.
• Missing, incorrect, inconsistent, or unavailable documents may require rescheduling.
• A new travel fee will apply when another mobile visit is required because the client, participant, identification, authorization, or required documents were not ready. The $50 missed-appointment fee and any applicable administrative expenses will also apply.
• Laboratory, shipping, document-review, coordination, completed travel, and initiated service costs are nonrefundable.

Specialty DNA services may include postmortem tissue, bones, teeth, cremains, personal items, infidelity samples, semen-detection services, and other nonstandard specimens.

• All specialty specimens require advance review and are accepted only when the partner laboratory confirms that the specimen type and condition may be submitted.
• Acceptance of a specimen does not guarantee that sufficient DNA will be recovered or that the laboratory will produce a conclusive result.
• Specialty testing, laboratory, shipping, handling, kit, preparation, and coordination charges must be paid before processing begins.
• Fees are nonrefundable once supplies are ordered, preparation begins, the specimen is accepted, shipment occurs, or laboratory work is initiated.
• Additional testing or recollection may require a new payment.

This policy applies to DOT and non-DOT urine collections, hair testing, oral-fluid collections, observed collections, and employer-authorized testing.

• Clients and employers are responsible for selecting the correct test type, panel, authority, and reason for testing.
• DOT collections are completed according to applicable federal collection requirements and authorized custody-and-control procedures.
• Lab Savvy does not serve as the employer's Medical Review Officer and does not make employment, disciplinary, return-to-duty, or reasonable-suspicion decisions.
• Donors must provide acceptable identification and follow all collection instructions.
• Refusal to cooperate, specimen tampering, disruptive conduct, failure to remain during a required collection process, or failure to follow applicable procedures may result in termination of the appointment without a refund.
• Employer, laboratory, or Medical Review Officer reporting procedures determine how results are released.
• Completed collections, laboratory processing, shipping, mobile charges, and after-hours fees are nonrefundable.

Lab Savvy health screenings are intended for general screening and informational purposes and do not replace examination, diagnosis, or treatment by a licensed healthcare provider.

• Applicable rapid or point-of-care screenings are performed using the relevant instructions and authorized CLIA-waived test systems when required.
• Blood-pressure measurement is a vital-sign service and is not laboratory testing.
• Screening results may require confirmation or follow-up with a licensed healthcare provider.
• Lab Savvy does not diagnose medical conditions or prescribe treatment.
• Clients experiencing a medical emergency should call 911.
• Completed screenings and opened or used screening supplies are nonrefundable.

Clients are responsible for confirming the fingerprint-card type, agency instructions, number of cards, ink requirements, and submission procedures before the appointment.

• Lab Savvy provides fingerprint collection services but does not control background-check processing, agency decisions, rejection decisions, or processing times.
• A fingerprint card may be rejected because of print quality, individual skin condition, agency requirements, incomplete client information, or circumstances outside Lab Savvy's control.
• A recollection may require a new appointment and additional payment unless Lab Savvy determines that the recollection resulted solely from an error made by Lab Savvy.
• Completed fingerprinting appointments and supplied cards are generally nonrefundable.

The signer must personally appear before the notary and present current, unexpired government-issued photo identification acceptable to Lab Savvy LLC.

• Expired identification is not accepted under Lab Savvy LLC's standard business policy.
• The signer must be willing, aware of the document being signed, and able to communicate directly with the notary.
• Documents must be complete except for the required signature and notarial certificate information.
• Lab Savvy does not provide legal advice, choose notarial certificates for clients, prepare legal documents, or guarantee that a receiving organization will accept a notarized document.
• The notary may refuse a notarization when identity, willingness, awareness, document completeness, communication, safety, or legal requirements cannot be satisfactorily verified.
• Completed notarizations, travel, and appointment fees are nonrefundable.

Employer, group, agency, care-facility, mobile-event, and organization services require advance review and custom pricing.

• Submitting a request form does not reserve a date or confirm service.
• Pricing may depend on the type of service, number of participants, location, distance, supplies, staffing needs, documentation, requested schedule, parking, tolls, and after-hours requirements.
• Full payment of the approved invoice is required before the service date is confirmed.
• Lab Savvy may divide participants into scheduled blocks or multiple dates.
• The organization is responsible for providing accurate participant information, required authorizations, testing instructions, and a safe and appropriate service location.
• Lab Savvy does not manage an employer's complete compliance program, randomly select employees, make reasonable-suspicion decisions, act as the Medical Review Officer, or make employment decisions.
• Participant additions, schedule changes, extended waiting time, repeat trips, or services outside the approved scope may require additional payment.

Mobile and travel fees may apply based on distance, location, requested time, parking, tolls, number of participants, and service requirements.

• Applicable fees will be disclosed before payment and confirmation.
• Travel, parking, toll, dispatch, and mobile-service fees become nonrefundable once preparation, dispatch, or travel begins.
• The client must provide a complete and accurate service address, access instructions, parking information, and a safe collection location.
• When another trip is required because a client, participant, location, identification, required document, authorization, or specimen was not ready, a new travel fee will apply. The $50 missed-appointment fee and any applicable preparation or administrative expenses will also apply.
• Requests outside the regular service area are reviewed individually and may be accepted, modified, or declined.

After-hours drug-testing requests may be considered based on collector availability, service type, location, distance, supplies, and scheduling capacity.

• After-hours service is not guaranteed and Lab Savvy does not advertise continuous emergency availability.
• Additional after-hours, urgent-scheduling, mobile, parking, toll, and travel charges may apply.
• The full approved invoice must be paid before an after-hours appointment is confirmed.
• Evening or weekend DNA appointments may be considered in advance for select services but are not emergency or on-call services.

Identification requirements vary according to the selected service, laboratory, employer, agency, and requesting organization.

• When identification is required, Lab Savvy LLC requires current, unexpired, valid, and legible identification.
• Expired identification is not accepted under Lab Savvy LLC's standard business policy.
• Acceptable identification may include a current driver's license, state-issued identification card, passport, military identification, or another current government-issued photo identification approved for the selected service.
• The name and identifying information must match the appointment and applicable service documents.
• Name changes, spelling differences, aliases, or document discrepancies must be disclosed before the appointment and may require supporting documentation.
• If acceptable identification cannot be provided or verified, the service will not proceed and the appointment will be treated as a missed appointment. The $50 missed-appointment fee applies. Any mobile, travel, preparation, or administrative expenses already incurred remain nonrefundable.
• For minors, a birth certificate, school identification, custody record, guardianship document, or other authorized documentation may be required according to the selected service.
• Thank you for reviewing the identification requirements before your appointment. Having the correct documents ready helps us complete your service smoothly, accurately, and on time.

When a participant is under 18, consent and presence requirements depend on the selected service, laboratory instructions, requesting organization, and applicable authority.

• A parent or authorized legal guardian must provide consent and be present when required.
• The adult must provide acceptable identification. A birth certificate, custody order, guardianship record, or other authorization may also be required.
• Lab Savvy may decline or reschedule the service when consent, identity, custody, or authority cannot be verified.

Legal, immigration, DOT, employer-authorized, and other professional collections may require identity verification, photographs, fingerprints, witnessed collection, custody forms, secure packaging, and direct shipment.

• Lab Savvy follows the applicable instructions supplied by the authorized laboratory, employer, agency, attorney, program, or requesting organization.
• Participants may be collected at the same appointment or at separate authorized locations when permitted and coordinated in advance.
• Failure to comply with applicable collection or documentation requirements may require recollection, additional payment, or cancellation.
• Lab Savvy does not guarantee acceptance by a court, employer, agency, embassy, consulate, or other organization.

We understand that unexpected delays can happen. Please contact Lab Savvy LLC as soon as possible if you expect to be late.

• Clients and all required participants must be present, prepared, and ready at the confirmed appointment time.
• When a client or required participant is more than 10 minutes late and Lab Savvy is still able to complete the service, a $50 late-arrival fee applies and must be paid before the service continues.
• When the appointment cannot proceed because of the delay, it will be treated as a missed appointment and the $50 missed-appointment fee will apply.
• Accommodation of late arrivals is subject to availability and cannot be guaranteed.
• Thank you for communicating with us promptly. Timely notice helps us remain on schedule and provide every client with professional and attentive service.

We understand that schedules may change. Please contact Lab Savvy LLC as soon as possible when you need to move your appointment.

• Clients may request to reschedule at least two hours before the confirmed appointment time without a rescheduling fee.
• Rescheduling is subject to approval and availability and is not guaranteed.
• A request received less than two hours before the appointment is considered a late cancellation, and the $50 late-cancellation fee applies.
• When a rescheduled mobile appointment requires another trip, a new applicable travel fee must be paid before the replacement appointment is confirmed.
• Laboratory, partner-processing, kit, shipping, preparation, document-review, administrative, completed-travel, and other expenses already incurred remain nonrefundable.
• Thank you for providing timely notice and helping us prepare properly for your appointment.

We understand that unexpected situations can occur and plans may sometimes change. Please contact Lab Savvy LLC as soon as possible when you need to cancel or cannot attend your scheduled appointment.

• Cancellations must be submitted at least two hours before the confirmed appointment time.
• A cancellation received less than two hours before the appointment is considered a late cancellation, and a $50 late-cancellation fee applies.
• A $50 fee also applies to missed appointments and no-shows.
• A missed appointment may include failure to appear, failure to be ready at a mobile location, inability to access the provided service location, failure to respond to appointment communications, absence of a required participant, or failure to provide required identification, authorization, documents, or materials.
• The entire service payment is not automatically forfeited solely because of a standard late cancellation, missed appointment, or no-show, except where separate service-specific terms apply.
• When applicable, the $50 fee will be deducted from any approved refund.
• Laboratory, partner-processing, kit, shipping, preparation, administrative, mobile, travel, parking, toll, dispatch, after-hours, specialty, and other expenses already incurred remain nonrefundable.
• If the fee cannot be deducted from a refund, the outstanding $50 fee must be paid before another appointment can be confirmed.
• A replacement appointment is subject to approval and availability. Any outstanding fee and new or additional service charges must be paid before confirmation.
• If the complete NIPP balance is not received by the scheduled appointment start time, the appointment will be canceled and the initial $725 payment will not be refunded.
• Thank you for your understanding and cooperation. Providing timely notice helps Lab Savvy serve each client professionally, remain on schedule, and prepare properly for every appointment.
• Questions or unexpected circumstances may be discussed with Lab Savvy before the appointment. Please contact us as soon as possible so we can review the available options. Call: 262-583-0046 | Text: 414-408-6149 | Email: clientservices@labsavvy.net

Completed services and completed portions of services are nonrefundable.

• A late cancellation, missed appointment, or no-show is subject to a $50 fee.
• The complete service payment is not automatically forfeited solely because of a standard late cancellation, missed appointment, or no-show, except where separate service-specific terms apply.
• When applicable, the $50 fee will be deducted from any approved refund.
• Laboratory, partner-processing, kit, shipping, preparation, administrative, mobile, travel, parking, toll, dispatch, after-hours, specialty, expedited, and other expenses already incurred remain nonrefundable.
• Cancellations submitted at least two hours before the confirmed appointment time will be reviewed according to the service purchased and costs already incurred.
• Any approved refund is limited to the unperformed Lab Savvy service portion after applicable nonrefundable expenses are deducted.
• A client is not entitled to a refund because of an unexpected test result, relationship finding, screening result, employment decision, court decision, immigration decision, agency determination, laboratory delay, or another outcome outside Lab Savvy LLC's control.
• If Lab Savvy cancels before performing work or incurring costs and cannot offer an acceptable replacement appointment, the client may receive a refund of the applicable unperformed Lab Savvy service portion.
• If the complete NIPP balance is not received by the scheduled appointment start time, the appointment will be canceled and the initial $725 payment will not be refunded.
• Thank you for your understanding. These policies help Lab Savvy prepare properly for each service while continuing to provide reliable and professional care to every client.
• Please refer to the complete Cancellation & Refund Policy for full details.

Turnaround times are estimates unless a specific written guarantee is expressly provided.

• Estimated time begins only after all required specimens, documents, case information, and payments have been received by the applicable laboratory or processing organization.
• Lab Savvy does not control laboratory findings, shipping delays, government review, employer decisions, agency decisions, or third-party result-release procedures.
• Results are released only through the authorized process established for the applicable test or case.

Lab Savvy may cancel or reschedule because of illness, unsafe conditions, severe weather, vehicle problems, unavailable supplies, location concerns, partner-laboratory instructions, or other circumstances affecting safe and professional service.

• Clients will be notified as soon as reasonably possible.
• When applicable, the client may select an approved alternative date or receive a refund of the unperformed Lab Savvy service portion, excluding already-incurred or nonrefundable costs.